Privacy Policy

This Privacy Policy describes how PRXIS LLC ("Storra", "we", "us") collects, uses, and shares personal information in connection with the Storra platform — including the operator application, facility websites and kiosks powered by Storra, and related communications.

Facility websites, kiosks, and rental flows are operated by the storage facility you interact with ("the Operator"). For information collected through those surfaces, the Operator is the primary controller of your information and Storra processes it on the Operator’s behalf. Contact the facility directly for requests specific to your rental relationship.

1. Information we collect

• Account information — name, email, phone, and role, for operators and their team members.
• Rental and tenant information — name, contact details, mailing address, move-in details, signature, and lease records submitted through rental flows, kiosks, or by facility staff.
• Payment information — processed by Stripe. Card numbers are handled by Stripe and are not stored on Storra systems; we retain payment status, amounts, and limited card metadata (such as brand and last four digits) where provided.
• Facility systems data — where an Operator connects access-control, camera, or building systems, related events (such as gate/door access logs and equipment telemetry) are processed to provide the Service. Video surveillance is operated by the facility.
• Usage and device data — log data, IP address, browser type, pages viewed, and first-party analytics events on facility websites and kiosks.
• Communications — support conversations, including AI-assisted support chat transcripts.

2. How we use information

We use personal information to provide and operate the Service: processing reservations, rentals, and payments; issuing access credentials; sending transactional communications (receipts, lease documents, access codes, payment reminders, and legally required notices); providing support; securing and debugging the Service; complying with law; and improving the Service using aggregated or de-identified data.

3. Email and SMS communications

We send transactional messages (email and, where a phone number is provided, SMS) needed to service an account or rental — for example verification codes, receipts, lease copies, gate codes, and delinquency or lien-related notices. Message and data rates may apply to SMS.

Marketing communications are sent only where permitted and with any required consent, and always include a way to opt out. Opting out of marketing does not stop transactional or legally required notices, which may still be sent by the means required by law.

4. How we share information

We do not sell personal information. We share it only with:

• the Operator of the facility you interact with (they own their tenant relationships and records);
• service providers that help us run the Service — such as Stripe (payments), Twilio (SMS), and cloud hosting and storage providers — under obligations to protect it;
• authorities or other parties where required by law, to enforce agreements, or to protect rights, safety, and property; and
• a successor entity in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Cookies and analytics

The Service uses cookies and similar technologies for sign-in sessions and security, and facility websites use a first-party analytics beacon to measure page views and conversions.

Operators may additionally add their own analytics or advertising tags (such as Google Analytics, Google Tag Manager, or Meta Pixel) to their facility website. Those tags are controlled by the Operator and the respective provider’s privacy policy applies.

6. Data retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations (including record-keeping requirements for leases and payments), resolve disputes, and enforce agreements. Consent and signature records for rental agreements are retained with the related lease records.

7. Security

We use administrative, technical, and physical safeguards appropriate to the nature of the information, including encryption in transit, access controls, and audit logging. No system is completely secure; please use unique credentials and contact us promptly about any suspected compromise.

8. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. For information tied to a facility rental, we may direct your request to, or coordinate with, the Operator of that facility.

To exercise a right, contact support@prxis.com. We will verify the request and respond within the time required by applicable law. We will not discriminate against you for exercising a privacy right.

9. Children

The Service is not directed to children and rental services require you to be at least 18 years old. We do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Policy from time to time. We will post the updated version with a new effective date, and for material changes we will provide additional notice through the Service or by email.

11. Contact

Privacy questions or requests: support@prxis.com.